An Interactive Panel Discussion on Achieving More Efficient and Organized Support Teams

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Date(s) - Feb 10, 2022
12:00 pm - 1:00 pm

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Law firms are facing pressure from all angles, and this will continue in 2022. Clients are expecting more for less, support staff are retiring at record rates and recruitment costs and salary expectations are at an all-time high. Firms are also contending with the challenges of hybrid working and finding ways to optimize the support offered to attorneys and clients, all while lowering costs and increasing profitability.

There’s no single solution to these collective challenges, but there is a developing trend when it comes to achieving more organized, centralized and modernized legal support services. Join this interactive panel of industry experts who will discuss:

  • The mitigations for common challenges around support staffing, recruitment, retention, role specialization, work allocation and team structures
  • How to unlock quantifiable data so you can rationalize your support structure and evolve, even in the face of today’s complex workforce dynamic
  • How they’ve transitioned from traditional relationship-based support models to more specialized and team-based support
  • The technology options that firms are implementing to support their back-office evolution


  • Kevin Sullivan, Chief Technology Officer, Dentons Cohen & Grigsby
  • Kathy Sullivan, Chief Human Resources Officer, Clark Hill
  • Eric Wangler, President and Managing Director of Workflow, BigHand
  • Duska Frink, Solutions Manager, BigHand

This session is recommended for anyone involved in legal operations, HR, administration, support services or resource management.

This session is being hosted through BigHand:

PLAA Members – No Charge

PLAA Business Partners – No Charge

CLM® Application Credit for Functional Specialists: 1 hour in the subject area of Human Resources Management (HR) towards the additional hours required of some Functional Specialists to fulfill the CLM application.

 CLM® Recertification Credit:   1 hour in the subject area of Human Resources Management (HR)